Sea Grant Illinois-Indiana

Description:

This document provides a review of policies and programs addressing water bill affordability issues and equitable access to water. Five broad strategies are discussed, including: cost reduction, water efficiency, rate design, customer assistance programs, and hard to reach programs. For each solution, a definition, implementation considerations, examples, and potential recommendations are provided. More extensive case studies from a handful of water systems and a brief summary of the literature reviewed is also included. Results will be used to inform a community water affordability technical assistance program.